Frequently Asked Questions
Are your certificates genuine?
Our Certificates are issued by the relevant authorized institution, training provider, examination body or authority.
Can you replace a lost certificate?
Where replacement is available, we can assist you with the appropriate issuing institution or authority.
Can I verify a certificate?
Yes, you can use our verification service or contact the relevant issuing organization.
How long does processing take?
Processing times vary depending on the certificate, issuing organization and type of service requested. But our services are delivered between 5-7 working days. Express services 24hr-48hr
Do you provide certificates for immigration purposes?
We can provide administrative/document assistance where appropriate. Immigration authorities may require documents issued directly by recognized authorities or institutions.
Are official government or examination fees included?
No. Our displayed prices are normally our professional assistance fees. Official fees are paid separately to the relevant authority.
Can you guarantee that I will receive a certificate?
Yes. The issuance of a certificate or credential are issued within the designated delivery time.
Can you help me apply for IELTS?
Yes. We can provide registration and application assistance.
Can you verify my degree?
Yes. We can assist with the verification/evaluation process.
Do I have to visit your office?
Not necessarily. Many services can begin online through WhatsApp and electronic document submission.
Can I order several services together?
Yes. Contact us for a customized package and quotation.
Do you provide refunds?
Refund eligibility depends on the service and whether work has already started. Official fees paid to third parties are subject to their own refund policies.